Missing an extremity is an actual medical condition… I get your point about other kinds of conditions that are congenital or otherwise not directly due to physical harm. PTSD would be a good example of what could have been included in that case as well (this might actually exist in some form from disney). With how poorly so much of it was handled, it’s probably for the best that they didn’t try to tackle autism or Downs syndrome at the same time though.
It’s funny you use southwest as an example in this. I flew with them for the first time this year and it was easily the worst technical experience from an IT perspective that I have ever had. Sure I got from point A to point B, but everything involved with buying the ticket, getting through security, tracking my flight, boarding time, etc was worse than every other flight I’ve been on. The app was awful and basic features like delay notifications or pulling up the digital ticket made an already expensive as hell experience way more stressful. Windows 95 isn’t keeping up