Nemeski@lemm.ee to Technology@lemmy.worldEnglish · 9 months agoMost consumers hate the idea of AI-generated customer servicewww.techspot.comexternal-linkmessage-square201fedilinkarrow-up1986arrow-down112
arrow-up1974arrow-down1external-linkMost consumers hate the idea of AI-generated customer servicewww.techspot.comNemeski@lemm.ee to Technology@lemmy.worldEnglish · 9 months agomessage-square201fedilink
minus-squaresugar_in_your_tea@sh.itjust.workslinkfedilinkEnglisharrow-up8·9 months agoYup, it turns out you’ll often get more concessions from a support agent if you can manage to sound both angry at the problem and happy to work with the customer support rep to resolve it.
Yup, it turns out you’ll often get more concessions from a support agent if you can manage to sound both angry at the problem and happy to work with the customer support rep to resolve it.