Nemeski@lemm.ee to Technology@lemmy.worldEnglish · 1 year agoMost consumers hate the idea of AI-generated customer servicewww.techspot.comexternal-linkmessage-square199fedilinkarrow-up1986arrow-down112
arrow-up1974arrow-down1external-linkMost consumers hate the idea of AI-generated customer servicewww.techspot.comNemeski@lemm.ee to Technology@lemmy.worldEnglish · 1 year agomessage-square199fedilink
minus-squaresugar_in_your_tea@sh.itjust.workslinkfedilinkEnglisharrow-up7·1 year agoThey certainly do, but they won’t give up that extra margin if they don’t have to. If customers hate dealing with the AI service, it may be cheaper to compensate them with more discounts than put humans back on the phone.
They certainly do, but they won’t give up that extra margin if they don’t have to. If customers hate dealing with the AI service, it may be cheaper to compensate them with more discounts than put humans back on the phone.